Help Wanted: People Who Make Stuff

A recent Business Insider article claims 47% of all jobs will go away in the next few decades and be replaced by robots. They claim the safest of the remaining 53% will be careers requiring creative thinking. Looks like the people who come up with amazing and wonderful things will always be in demand.

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Over the past few years I’ve realized how much I love a job making stuff as opposed to talking about stuff. For more than a decade my day consisted of being trapped in meetings where we pretended to come up with great ideas only to ouija board our way toward a consensus that would support what the boss wanted. It was rare that any of these meetings resulted in making something new or breathtaking. The culture demanded rote products that made the corner office happy and allowed us to keep our jobs for another day.

Throughout the aughts I saw more and more people position themselves as marketers as opposed to creatives. The thinking seemed to be job protection by couching what you did under the umbrella of innovation and adding to the bottom line. Creatives were often viewed as a cost center where marketers positioned themselves as revenue generators.

New job titles emerged with each successive trend in marketing. Executive Digital Marketing Architects. Social Talent Optimizers. Brand Strategy Evangelists. Data Scientists. Growth Officers. Not to mention all the Rock Stars, Wizards, Ninjas and Gurus roaming the hallways. While I admired their efforts to protect and prolong their careers, I was often stumped as to what many of them did all day. So often the proffered new solutions were tried and true tactics wrapped up in pretty packaging and powerpointed as a brave new strategy. Soon buzzwords like robust, disruption, incentivize, actionable, transformative and countless others were raging alarms that the emperor had no clothes.

I cringe when I think of all the meetings I sat in with a poorly feigned rictus of benign interest while I was dying a little inside. I glad-handed and ass kissed and nodded in over-enthusiastic agreement like a chirping little productivity automaton. It was a massive soul suck and there was no escape. I wasn’t making anything but more work.

Fast foward to me sitting bewildered in an edit room for the first time in over a decade. I wondered why I wasn’t wearing a suit and acting excited in a conference room somewhere. At first I thought I was just doing this until I got a real job. This was merely a layover at a small airport on the way to somewhere much bigger and more important.

But then I got to make stuff.

There is such satisfaction in completing a project. I get to build things, working with music, video, graphics and words. I solve tricky little problems and get paid to do it. Instead of rushing from conference room to conference room, firing off a flurry of emails while rushing blindly down the hall, I stay in one room working with great people on movies and shows I love. Before I would stagger back to my office while others left the building for the evening and settle in to do my actual work. By then the thrill was gone and I would stumble through the important stuff, too tired to give a damn if it was was done or not. I had dozens of projects happening simultaneously and I could only afford to offer them minimal attention. Now I focus my efforts on one or two projects, making sure they are perfect. All my efforts happen during normal work hours so my time in the evening can be directed toward family, writing, exercise and reading.

I wonder if all those strategists can keep the marketing buzzword machine rolling while the robots come for our jobs. I wonder if I can keep a few steps ahead as well. The one thing I have going for me is I make stuff.

To put it in Gaping Void’s words, “Creativity…that economy will never die.”

Fingers crossed.

A Few Thoughts on the Social TV NYC Meetup

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A few years ago I signed up to attend the Social TV NYC Meetup. It was right around the time that Social TV was really taking off. Twitter and Facebook were blowing up. Tunerfish, GetGlue and Miso were all jumping into the second screen check-in space. Every broadcast and cable marketer saw the opportunity to boost conversation and hopefully ratings. It was an exciting time to be a TV marketer.

The first gathering I attended was terrific, with everything that you want in a meetup. Great presentations. Great people. And snacks! I eagerly signed up for the next one only to show up and be greeted by a sign on the door that the meetup was cancelled. After that I never heard another word until I got an email last June saying the group would be shut down without an organizer.

Damn, I liked that meetup. So I reached out to the one person I know who knows everyone in the social TV universe, Natan Edelsburg of Lost Remote and Sawhorse Media, and said, “Let’s do this.”

Within a couple of weeks we had our first meetup. About 25 people showed up at Sawhorse early on a Thursday morning in July to talk social TV and eat bagels. It was great and Natan and I knew we had stumbled on something special. Nobody shows up at 8am in New York unless they are passionate about a topic and want to connect with others just as enthusiastic.

In August we invited our first guest speaker, Don Steele from Comedy Central. Kelle Rozell from truTV joined us in September, followed by Ryan Osborn of NBC News in October. David Beck from Univision took the hot seat in November and JP Lespinasse from BET finished off 2013.

What was remarkable about all these guests is how candid and insightful they were on the challenges, strategies, tactics and rewards of handling social for a broadcast or cable network. The informal structure of the group allows for a free flowing conversation that has everyone involved and fully engaged.

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Social TV has come a long way in a few short years and 2014 will be even bigger. Just this week GetGlue relaunched as tvtag, Yahoo put IntoNow out to pasture and Viggle acquired Dijit. Hold on folks, this year will be interesting.

I posed a few questions to some of our past guests about what mattered in 2013 and what’s ahead for 2014.

1. What was the most important advancement in Social TV for 2013?

RYAN OSBORN (NBC News)  To me, 2013 was the year that video producers moved beyond the shiny new toys of platforms and realized that at the core of any “social TV” strategy is good content. No one cares about a hashtag or a GIF if the story and media in its original form is not compelling.

KELLE ROZELL (truTV)  Tough question. The Nielsen causal report linking Twitter to driving ratings and ultimately creating a Nielsen Twitter TV Rating. Hopefully these numbers will help with monetization in the near future.

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JP LESPINASSE (BET Networks)  SEEiT – ability to discover shows/tweets on digital, then take an action that directly affects your TV screen is transformative for #socialtv.

2. What is the biggest challenge when it comes to your brand and Social TV?

RYAN  Particularly in news, our brands are built on trust and a promise to our users that we take very seriously. Any social experience that we create meets a very high editorial standard that we are committed to upholding across platforms.

KELLE  Getting company-wide support. Education on the value of social is key, but not everyone understands it. Building an infrastructure even down to the Network Operations level has also been a challenge, but all parties are on board to breakdown the firewalls for 2014.

JP  Data. Sifting through it, making sense of it, making actionable plans based on it and resourcing. How do you staff social? Where does it live in the firm? How best to ensure it permeates the organization.

3. What do you predict will be a Social TV game changer in 2014?

RYAN  The biggest game changer is going to come from TV producers that experiment, but most importantly have the patience to play the long game in a very complex ecosystem. So many producers announce “social TV” products built by outside vendors that don’t scale and are gone by the time you’ve finished reading the press release. I’m most excited when I talk to innovators like the CTO of Zeebox, Anthony Rose, who has a vision for a real platform that aims to become a utility or when I see Comcast’s vision for an initiative like SEEiT. I think those are the initiatives to watch.

KELLE   Can I get back to you on this?

JP  2014 – Not sure. I know this though, 14 is mobile’s year to shine and with the vast majority of social happening there – outputs of this shift will impact #socialtv in a meaningful way. Your mobile will be your default credit card, your remote control and has already become the primary recommendation engine. Someone will make a mobile sumthin’ – and it will have HUGE social TV. implications. I’m just not sure what it’ll be…yet.

Tomorrow, we kick off 2014 with Jenny McCoy from IFC. It starts early, but the bagels are fresh and the coffee is hot. Join us!

What My 10 Year Old Teaches Me Every Day About Technology & Social Media

Bill Hartnett: What a 10-Year-Old Teaches Me Every Day about Technology and Social Media

Here’s something I wrote a few weeks back for David Berkowitz’s Marketers Studio marketing blog. If you are not already familiar with him or his work, he is an all-around awesome guy with an insatiable curiosity for gadgets, innovation and desserts.

The Power of Great Management

There seem to be endless books and articles praising leadership as a virtue and vilifying management as a vice, that somehow mere management is beneath the lofty status of the great leader. Often portrayed as unforgiving, solitary geniuses who demand excellence and punish mediocrity, leaders can’t be bothered with the day-to-day minutiae of running an organization. They are busy singlehandedly building a brave new world while managers are cruel and stupid thugs hobbling us with layers of process and pointless bureaucracy. Leaders lead and managers block the way.

While those stereotypes make for captivating copy, great leadership requires great management. The only thing wrong with management is BAD management.

Company politics so often create an environment that encourages and rewards poor oversight. Suck up, punch down and never stick your neck out. This style of supervision breeds apathy, resentment and lowered productivity. It’s why people leave and organizations limp along. How can we change that?

Excellent managers provide leadership with a series of simple daily actions so teams can GET SHIT DONE.

  • Set goals
  • Make decisions
  • Give clear direction
  • Offer immediate feedback
  • Solve problems

And don’t overlook the awesome power of face time with your team. What we spend so much time trying to accomplish through endless meetings, email, phone calls, IM and conference calls can often be solved instantly and effectively with a few minutes of face-to-face. It takes time, but a lap around the office can be good for you, good for morale and great for the team.

in the end great management provides leadership, so lead from the front, not from behind. Clear the road ahead so your staff can be excellent every day. It’s harder and everything hits you first, but your results will always be better.  What do you think?

 

But we don’t even watch TV anymore

It started as a debate over where to put the Christmas tree. I wanted it in the corner of the living room where it would cause the least impact. My kids had other plans. They wanted it in the window so you could see it from the street. I countered that it would block the TV. Their response:

“But we don’t even watch TV anymore!”

In unison, they shot down my argument. What was once the centerpiece of the living room was now just another piece of furniture they didn’t care about. The fears of advertisers and television programmers were embodied in those seven words.

I’ve written about my kids and their decreasing use of screen #1 before, but it bears repeating. They never watch TV. Maybe a bit of wii here and there or a family movie, but when it comes to watching video, the iPad, iPhone and desktop computer rule at our house.

My son is rooted in front of the computer playing Minecraft and watching countless YouTube fan videos and mod walkthroughs. Yes, he skips ads like a master. His current goal is to create his own YouTube channel. My daughter hides behind furniture or in her room with an iPad exhausting the Tween shows on Netflix. Sorry television, it’s not them, it’s you.

The future of media isn’t the second screen or third screen or some new manifestation of broadcast and cable. The future of media probably isn’t technology at all, it is users redefining a new unbundled experience that is personal, mobile and immediate. The future of media is sitting on my couch. Or more likely hunched over the desktop or squirreled away in a bedroom with an iPad. The future of media wants great content, but they won’t wait, so we’d better hurry.

 

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Believe in the product, then believe in the vision

Every day many of us find inspiration in the words and ideas of Seth Godin, Gaping Void, Guy Kawasaki and many others. Great minds make it sound so easy. With a little confidence, a strong vision and some connections you will be drowning in VC money and prepping for the big payday. Your product, company or service will change lives and your customers will follow you anywhere. If only it were that simple.

Vision is a powerful thing. It’s alluring, seductive and captivating. We attribute great vision to the leaders and builders who have created amazing things. Working with people who truly possess vision and can deliver on big dreams is a thrilling experience. But few really have the gift of vision and even fewer can execute on it.

Yes, we don’t all get to follow our bliss or do what we love. We can’t all change the world. Our bliss needs to be something people want and will pay for or our bliss won’t pay the bills. We need to be the best at doing what we love or someone else will get to do it. I don’t mean to discount the power of vision, but dreams without a great product won’t cut it in the real world.

I have worked for true visionaries who built amazing companies and incredible products. Through foresight, tenacity, force of will and luck, they were able to deliver on their promises. This success demanded a willingness to disrupt, transform, iterate and invest time, money and resources.

But I’ve also worked with a company whose leader had an incredible vision for where he wanted to take the organization. It was bold and daring. He wanted to create a best in category product that seemed revolutionary. I was hooked. Sign me up and let’s make it happen!

However, there was already a clear, well-resourced leader in the category. Plus, there was little willingness to devote the time, creativity and resources crucial to challenging the leader. You can insist to your staff at a conference table that your product is the best all you want, but until you are willing to execute on your dream you’ve got nothing but an empty vision and a crappy product.

In the end people don’t buy vision, they buy awesome products, they use remarkable services and they love extraordinary companies. Vision may add marketing power and strength to the brand, but it’s all about the end results. Deliver on your vision and your customers will reward you. If not, they will go somewhere else. What do you think?

A Tale of Two Restaurants

Right across the street from a place I used to work there was a restaurant. Bright. Airy. Convenient. With a beautiful corner location in a great neighborhood and plenty of foot traffic it seemed like a slam dunk for success.

Down a nearby side street in a cramped basement there was another restaurant. Small. Hidden. Dark. Tough to find and tucked away from passersby, it had hard sell written all over it. You could walk right by and not even notice it.

However, the first restaurant was always out of everything. On my first visit I ordered 4 times before they actually had what I wanted. While the menu suggested amazing, the food was generally just above average. The service was curt and even rude at times. A pleasant case of cookies and desserts at the counter promised so much more than the actual mediocre treats delivered. Normally, I wouldn’t have returned, but the location was ultra convenient so I visited several times before finally giving up.

On the other hand, the hidden place was always packed. People lined up in the crowded basement to get delicious soups, salads, sandwiches and desserts. The staff was enthusiastic and offered plenty of free samples and generous advice on the best dishes of the day. It wasn’t cheap, but I never ate anything that was less than amazing. Great food. Great customer service. Truly remarkable. So remarkable that everyone at work talked about how great it was and always recommended it to new employees. Word of mouth in action.

I walked through that neighborhood yesterday and the corner joint was shuttered. Not sure why they closed, but the crappy customer experience couldn’t have helped.

The basement place was jumping. There was a huge line of people patiently waiting for great food and great service.

No matter what you do, a great experience will keep your customers coming back and telling their friends. They will seek you out and reward you with repeat business. Location can help, but nothing beats the power of awesome.

What do you think?

Are you really being social in social media?

Some twitter users have thousands, tens or even hundreds of thousands of followers and they don’t follow anyone (or very few). I don’t mean celebrities, just experts, pundits, writers and the countless social media ninjas/gurus/rockstars/experts, etc. Or there are people who follow thousands or even hundreds of thousands of people and have an equal number of followers. Are they really being social or just amassing followers?

How engaged can you be when you don’t follow anyone? Or when you follow a massive twitter stream that is essentially a river at all time record flood levels? Either extreme suggests a true lack of interest in your followers. And this extends across plenty of other social platforms, Facebook, Pinterest, Instagram, Path, etc. Whether you’re a brand or an individual the key is being social and showing genuine interest. We all want followers, likes and engagement, but we also need to engage right back. If you’re not it’s no longer really social media. It’s just a bullhorn and eventually many will stop listening.

What you have to say is important to me and I want understand your ideas, see the pictures you post, click on the links you share. I want to be SOCIAL. I want to engage in great ideas, funny moments, amazing experiences and remarkable thoughts.

Not everyone will follow us and we can’t follow everyone. The key is to find a balance between following a manageable number of social feeds and the right amount of time and attention to make the experience truly social. Sharing, listening, hearing, commenting, curating and engaging. That’s what success in social means to me. What do you think? That’s even more important.

Little Bear is Everywhere – Kids, Cable and Commercials

Back in 2006 when my son was 3, I realized how profoundly different his relationship with media would be than mine. His favorite show was on TV, DVR, iPod, DVD, cellphone, online and even on VHS for the VCR at a remote summer house. He could watch it whenever and wherever he wanted without commercials.

Yes, Little Bear was everywhere!

Fast forward to today and I have noticed something even more compelling. My kids haven’t turned the TV on in weeks. Yes, they don’t watch television, but they watch plenty of content. They are almost in complete control of their media diets and they avoid commercials at all costs.

My daughter is 7 and she consumed a fairly high percentage of the billion hours streamed on Netflix in June. She has appropriated one of my iPads and is usually found in her room or sprawled on the couch enjoying hours of commercial-free shows.

My 9 year old son is glued to YouTube and he can skip pre-rolls and delete InVideo Ad Overlays like a pro. While he can’t quite keep up with the 48 hours of video uploaded every minute he is giving it a good go.

Yesterday GigaOm announced an e-book called Cut the Cord: All You Need to Know to Drop Cable.. I might spend the $4.99 to shake my last bit of cable addiction, but I think Little Bear and my kids already beat them to it.

Content on Shuffle

I want to explore how we discover and experience content. The intersection of search, curation and sharing under the umbrella of discovery is fascinating and constantly changing. How does it impact how we interpret the world around us and how we learn? And how does the digital world affect how we socialize and share our experiences with others?

Growing up I listened to records, watched live television, listened to live radio, read a morning or afternoon paper, watched movies in a theater and read the magazines available at the local drug or bookstore. Content was relatively scarce and distribution highly controlled. I quickly gravitated to books and music because I could control and curate my own experience.

Sharing content was difficult, but we all shared the experience, gathered around the TV at the same time. We all watched the same movies and shows and heard much of the same music. Curation was often top down. Rigid TV schedules. Highly formatted radio stations. Mass media was exactly that. Content created and curated for mass audiences.

In the 80s and 90s things began to change with the broad proliferation of cable channels, the Sony Walkman and the adoption of VCRs and DVD players among other things. Choice multiplied and so did the number of devices in any household. The common familial, social experience of media was giving way to individual experience. Not only was there more content, we could share it more easily, copying and trading music, movies and TV shows.

Today content is ubiquitous. Distribution is ubiquitous and often confusing. Our individual media experiences are unique and generally self-curated. With millions of websites, thousands of digitized songs, hundreds of DVDs, our phones, ipods and ipads filled with apps, games, music, books, movies and TV shows, plus hours of programming recorded from hundreds of channels on DVRs, how do we provide context? How do we discover and curate great media experiences?

It’s now a world of content on shuffle. So many amazing media experiences are immediately available on a multitude of platforms. We have amazing tools to share and recommend to our friends, families and social media acquaintances. How has this all redefined sharing? How has it redefined us? I look forward to hearing your thoughts.